Reference

33i Privacy Policy For Your Account

33i Privacy Policy sets out how we handle your account details, phone verification, device sessions and wallet references when you use our Indonesia service.

Account clarityWallet contextCookie choicesPolicy contact

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How DANA And QRIS Appear In Our Policy

33i Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details you provide when opening an account, completing phone verification and signing in from a device. We may record account activity needed to keep sessions working, check wallet status and match a payment reference from DANA, OVO, GoPay, QRIS, bank transfer

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or a virtual account. We use these records to provide account access, answer support requests, detect unusual sign-in patterns and meet applicable legal duties where local law permits. Payment details are handled as transaction references rather than as a request for your wallet password. You can
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ask what we hold, request a correction, or ask about deletion where the law allows. We retain records only for the period needed for the stated purpose, account safety or a lawful requirement.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Policy Help Beside Wallet Status

Privacy questions should be easy to place, especially when they follow a wallet check or account sign-in.

Account request Ask for a copy of the account details linked to your phone verification, or tell us which detail needs correction. We will use the contact route shown inside your account help area.

Wallet query For DANA, OVO, GoPay or QRIS records, share the payment reference and date shown in your account. Do not send a wallet PIN, password or full secret credential.

Cookie question Tell us which device and browser you used when a cookie choice appeared. Our support route can explain the request, record your preference and identify any access issue.

DATA HANDLING

How 33i Handles Account Records

Clear handling matters when your account connects sign-in, phone verification and local wallet references.

Account details

We collect details such as your account contact and phone verification status so we can identify your account, respond to requests and keep sign-in records connected to the correct account.

Device sessions

When you sign in on mobile or desktop, session and device signals may be recorded to keep the page open, spot unusual access and help us investigate a failed login.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account payment may leave a reference, amount and status in our records. We do not ask for your wallet PIN.

Cookie controls

Cookies can support sign-in continuity, security checks and saved preferences. Your browser controls may let you remove or block them, although some account steps may then need to be repeated.

Retention choices

We keep account, payment and support records for the time needed for their stated purpose, account safety or a legal requirement. When that need ends, we remove or anonymise them where practical.

Requests and changes

You can ask for access, correction or deletion where local law permits. Send the request through the account support contact, and include enough detail for us to locate your record.

Privacy Policy Answers For Indonesia

These Privacy Policy answers focus on the account steps you are most likely to question before opening an account. We connect each answer to a real action, from phone verification and cookie settings to a DANA receipt or a device sign-in. Where a right or access request is limited by local rules, the answer uses clear jurisdiction wording rather than making a promise that may not apply.

The 33i Privacy Policy covers account details, phone verification, device sessions, cookies, support records and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps us connect sign-in activity to the correct account and respond to account requests. We record its status for access and security purposes, not your wallet PIN or secret credential.

Yes. The Privacy Policy explains that session and device signals may support sign-in continuity, security checks and troubleshooting when you open the lobby on a phone, tablet or desktop browser.

We may keep a transaction reference, amount and status for DANA or QRIS activity so we can match account records and answer a receipt question. We do not request your wallet password.

Yes, you can ask for the account details linked to your phone verification and support history through the contact route shown in account help. We may need details to locate the correct record.

You can request a correction or deletion where local law permits. We assess the request against account safety, stated purposes and any lawful retention duty, then explain the available next step.

Contact us through the account help route and name your device and browser. We can explain the cookie purpose, record your preference and tell you if blocking cookies affects a sign-in step.

33i Privacy Policy For Your Account

Policy Help Beside Wallet Status

How 33i Handles Account Records

Account details

Device sessions

Payment references

Cookie controls

Retention choices

Requests and changes

Privacy Policy Answers For Indonesia

01 What does the 33i Privacy Policy cover?

02 Why does 33i need phone verification?

03 Does the Privacy Policy cover mobile device data?

04 How are DANA and QRIS records handled?

05 Can I request a copy of my 33i account data?

06 Can I ask 33i to correct or delete my data?

07 How do I ask about cookies in the Privacy Policy?

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